Consumer
Information
The methods by which a transmission repair
establishment does business can tip off a car owner to its reliability. Generally,
reliable transmission experts will follow certain procedures when a vehicle is brought in
with a suspected transmission malfunction. The procedures should run along these lines:
The service personnel carefully question the
owner about the vehicles operation.
The transmission fluid is checked.
The condition of the motor mounts are
considered.
The vehicle is given a road test to allow the
mechanic to experience driving performance.
The car is examined, put on a lift if
necessary, and carefully checked by the mechanic for all possible external causes of the
difficulty.
Watch out for the "Metal
Shavings" gimmicks and other unethical practices.. We've provided additional
information about transmission gimmicks you should be aware of.
If you have a "horror story" send it to us and we'll consider it for inclusion
in this section.
For additional consumer information refer to the
pamphlet "Tips on Automatic Transmissions" produced by the Better Business
Bureau. It contains valuable consumer tips and is free of charge. We maintain a limited
supply of these pamphlets in our shop. Feel free to stop by and pick one up or contact the
Better Business Bureau and ask for a copy of publication No.02-139.LBL101295.
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