Diagnostics
More than half the problems that
find their way into today's transmission shops are not caused by the
transmission. Today's high tech vehicles are closer to a space shuttle then
to a model "T" and require highly skilled technicians to repair them. High
tech and economics require shops be compensated for accurate and efficient
diagnostics.
Three Tiers for Diagnostic Fees
Not all diagnostic work is
billable. To get an idea of how much of your car's diagnostic service is
billable and what it'll cost, here's a quick explanation of the Three Tiers
of Diagnostic Fees.
Tier 1: Verifying the
Complaint
During the first tier, we go
over the details of your complaint, and try to verify them under actual
operation. This may include a basic visual examination, checking the fluid
level and condition, and a thorough road test, if possible.
Tier 2: Isolating the Source
The second tier is to determine
whether the problem is inside the transmission, or in one of the external
systems that affect its operation. You won't be charged for a second tier
diagnosis if (a) the problem is inside the transmission, and (b) you agree
to have us perform the repairs.
Any other conditions involve
billable diagnosis. Second tier diagnosis usually takes between 30 minutes
and one hour.
Tier 3: Pinpoint Diagnosis
In most cases, third tier
diagnosis only takes place if the condition is being caused by the computer
system or one of the external systems affecting transmission operation.
Because of this, almost all third tier diagnosis is billable.
Third tier diagnosis usually
takes between 45 minutes and two hours, but can go longer depending on the
problem.
No one likes to spend money on
diagnosis. But a well-planned diagnosis can actually save you money... and
isn't that really what's important?
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